Job family :
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
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General Description :
- Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.
- Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products and product availability to provide a communications link to the customer.
Role :
- Records and processes routine orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
- Provides pricing, availability, and schedule information within established guidelines.
- Suggests alternative products or services to meet customer needs.
- Checks and approves credit within established limitations, and confirms orders.
- Obtains resolution of routine customer complaints and issues.
- Tracks order activity, and alerts appropriate staff of any potential delivery problem.
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